Frequently Asked Questions
List of answers1. How do I rent a car?
You can rent a car by booking online through our website, visiting one of our rental locations, or calling our customer service. Make sure to bring a valid driver’s license and a credit card for the deposit.
2. What documents do I need to rent a car?
You will need a valid driver’s license, a credit card in your name, and a form of identification, such as a passport or government-issued ID.
3. Is there a minimum age requirement to rent a car?
Yes, the minimum age to rent a car is typically 22. However, drivers aged 20-21 may rent a vehicle with an additional “young driver” surcharge, depending on the location.
4. Can I rent a car with a debit card?
Some locations may allow rentals with a debit card, but specific restrictions may apply, including proof of return travel or additional identification.
5. What are the insurance options available?
To rent our car, you will need to have a transferable auto insurance policy. To use our insurance will be a deposit of 250 or more depending on the price of the vehicle being rented. Travelers insurance is also available for out-of-country guests. Including compact and luxury cars.
6. Can I add an additional driver to the rental?
Yes, additional drivers can be added at the time of booking or pickup. All additional drivers must meet the same age and license requirements as the primary driver. An extra fee may apply.
7. Is there a mileage limit?
Most of our rentals include unlimited mileage. However, some special or luxury vehicles may have mileage restrictions. Be sure to check the specific terms for your vehicle.
8. Can I pick up the car at one location and drop it off at another?
Yes, we offer one-way rentals, but they may incur additional fees. Be sure to confirm availability and any fees when making your reservation.
9. Do I need to refuel the car before returning it?
Yes, please return the car with the same fuel level it had at the time of pickup to avoid refueling charges. Alternatively, you can prepay for fuel at the time of rental.
10. What happens if I return the car late?
Late returns may incur additional charges. If you anticipate being late, contact the rental location to see if an extension can be arranged.
11. What should I do in case of an accident or breakdown?
In the event of an accident or breakdown, contact our 24/7 roadside assistance number provided in your rental agreement. If you are in an accident, also contact local law enforcement and complete an accident report.
12. Can I rent a car for a long-term period?
Yes, we offer long-term rentals. Please contact us for special rates and terms for extended rentals.
13. What is your cancellation policy?
Cancellations can be made online or by calling customer service. If canceled 24 hours before pickup, there is usually no charge. However, cancellations made within 24 hours may incur a fee.
14. Are pets allowed in the rental car?
Pets are generally allowed, but you must return the car in clean condition. An additional cleaning fee may apply if the vehicle is returned with pet hair or other damage.
15. Do you offer child seats or other accessories?
Yes, we offer child seats, GPS devices, and other accessories for an additional fee. Please request these items when booking your vehicle.
